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Refund policy

§ 10 Consumer's Right of Withdrawal, Cancellation Policy

§ 10.1 As a consumer, you have a statutory right of withdrawal when shopping in our webshop, which we inform you about below:

§ 10.1.1 Cancellation policy

Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. To exercise your right of withdrawal, you must contact us (Ebbe & Food GmbH, Cremon 11, 20457 Hamburg e-mail:, phone: +49 40 238304020 ) by means of a clear statement (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. For this purpose, you may use the enclosed sample revocation form, which, however, is not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

§ 10.1.2 Cancellation form

If you want to revoke the contract, you can use the following form or send us the revocation by phone (or via one of the other contact details mentioned).

Sample cancellation form

(If you want to revoke the contract, please fill out this form and
send it back).

Ebbe & Food GmbH

Cremon 11
20457 Hamburg

E-Mail: /

I/we (*) hereby revoke the contract concluded by me/us (*) for the
purchase of the following goods (*) / provision of the following service (*)



Ordered on ___________________ (*)/received on _______________________(*)

Name of the consumer(s) ______________________________________

Address of the consumer(s)




_________ _____________________________________________________
Date Signature of consumer(s) (only in case of notification on paper)

(*) Delete as applicable

§ 10.1.3 Exclusion or premature expiration of the right of withdrawal. There shall be no right of revocation

  • in the case of deliveries of goods that can spoil quickly or whose expiration date would be quickly exceeded
  • in the case of delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery